Refund policy
You may return items bought from www.rabbitrabbit.nz in their original, unused and saleable condition for a refund or exchange within 14 working days from receipt. You are not required to give us any reason for doing so, however proof of purchase (Invoice number) is required. This excludes personalised items which cannot be returned or exchanged unless faulty.
You will be required to organise and pay for the return of the items to us. Before doing so, please contact us for a return reference. Return address is: RabbitRabbit NZ Ltd, 358A Tinakori Road, Thorndon, Wellington
If there is a fault with your product, please return it to us for investigation at the above address. Proof of purchase is required. Please retain proof of postage so that we can refund you. If the product is deemed faulty, to be decided in the sole discretion of the Company, we will replace the product for you. Please note cannot accept liability for returned goods lost in transit and it is recommended that you choose a method of shipping with tracking.
If a refund is actioned by us, subject to these conditions, your payment for the goods will be refunded as soon as possible by the original payment method, no later than 14 working days after we have received the goods.
If an exchange has been arranged, this will be processed for dispatch within 7 working days of us receiving your returned goods, and will be delivered via standard delivery. Please note delivery times may vary depending on shipping destination and during busy holiday seasons.
If your item has been damaged in transit, please contact us immediately and provide photographic evidence via email or post within 7 days of receipt. If on receipt we conclude that the damage was caused in transit, we will replace the item for you at no cost.
If the items you receive do not match what you ordered, or something has been delivered to you that you did not order, please notify us immediately by contacting Customer Services within 7 days of receipt so that we may check your order. We will then arrange to collect any incorrect items from you and/or organise for any previously missing or replacement items to be sent to you free of charge.